Hassle-Free Return


Note - All orders placed through April 30, 2023 will not be provided a pre-paid return label


Making a return is easy (starting on all orders placed from May 1, 2023.)

Just make sure you request a return label and send your item(s) back to us within 14 days of order delivery date.

 

Prepare Your Return

To initiate a return, please visit return portal to access and print your pre-paid UPS return label and schedule a pick-up.

(please note the $25 cost of your return label will be deducted from your refund)

 

https://return.wisecommerce.io/sureturn

 

To be eligible for a return, all items must be in their original condition that can show no sign of wear and the item remains in the same condition as sold, i.e. clean and in perfect shape, not washed.

Returns that are damaged, soiled or altered will not be accepted.

 

*The original shipping fee incurred at the time of purchase is non-refundable*

 

Late Return

Your item(s) should be sent back to us within 14 days.

Returns outside these timeframes may not be refunded at the discretion of SourceUnknown.

 

Non-refundable

Items with more than a 15% discount are non-returnable.

Accessories including Jewelries, Belts, Sunglasses, Hats (Bags are excluded from this category.)

Any item marked Final Sale cannot be refunded and are not eligible for refund or store credit. No exceptions will be made for sizing, fit, or fabric issues.

 
Store credit payments are non-refundable, as they are provided through a one-time code. If store credit is issued due to return rejection or for any other reason, refunding via a one-time code is not possible.
  

Exchange

We do not offer exchanges at this time.

If you need a different size, item, etc. kindly place a new order for the item and return your current full priced item for a refund.

  

Please Note

All items are quality controlled and checked for any faults before they are dispatched to customers.

Should you receive an item that is not in perfect condition please contact us immediately with images of the defects within 7 days of received and must be in its original condition, unworn and unwashed.

 

Our team is standing by to assistㅡfeel free to reach out to us at return@thesourceunknown.com should you have questions, no matter how small!