Shipping Policy

Once your order is complete, you will receive a tracking code to the email you registered the order with. The tracking information will be available after 2-3 days (Please allow 24-48 hours for order processing excluding weekends and major holidays)

US Shipping: $10 / UPS Express / 1-2 business days in transit upon dispatch

Worldwide Shipping: $20-$45 / UPS Express / 3-5 Business days in transit upon dispatch 

We currently offer UPS Express Shipping as our primary method of delivery. We do not provide overnight or alternative shipping methods, as UPS Express offers the quickest option for our customers.

SourceUnknown is shipping worldwide on a DDP (Delivery Duty Paid) basis and we take care of all the customs procedures, duties & taxes of the countries of destination. It means all prices are inclusive of applicable customs duties and taxes, and the price of the garment as it appears on the screen is a final price to be paid by the customer.

All orders will now be sent directly from our Global warehouse. DDP delivery to Armenia is not available; duty and any customs charges must be borne by recipient. Unfortunately we have no control lover this or what the charges may be.

All delivery will be made with Signature Required option by UPS

We are unable to redirect shipment to a different address or cancel the order once it has been dispatched

Once your package has been signed for and delivered, SourceUnknown is not responsible for theft or damage. If you choose to waive the signature, your package is only insured through transit, and the customer bears responsibility upon delivery 

Our shipping partner, UPS, also offers you the flexibility to make changes to your delivery while your purchase is on its way to you. Enter your mobile number at checkout to receive an SMS notification after your order has been dispatched

Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by destination customs clearance processes

We do not ship to PO Boxes

It is the customer's responsibility to locate their package if they have entered an incorrect shipping address.

Please note that if your order is returned to us, you will be responsible for an RTS fee and any reshipment costs. If you no longer wish to have the order reshipped, you will receive a refund minus the original shipping charges and RTS fees.

We are not responsible for packages that suffer damage during transit, are neglected, or become lost after delivery. This includes shipments that were undeliverable due to the recipient's absence and were subsequently not collected from the UPS Access Point, leading to their eventual disposal by UPS. It remains the customer's responsibility to track their package and stay informed of its status.

All orders from Black Friday sale are produced on a Pre-order basis in deciding what to produceㅡand how much of itㅡbut this also means we only keep an exact number of every style in stock, to ensure we don't have pieces that go to waste.

All orders will be shipped within 4 weeks. Due to peak of orders placed in Black Friday, we are facing delays to confirm, dispatch and delivery your order until the end of December, 2024.

All sales are Final Sale and are not eligible for refund, exchange or store credit. No exceptions will be made for sizing, fit, or fabric issues.

*Free shipping are not applied on the following promotion dates

*Offers not valid on previous purchase (SourceUnknown does not issue any price adjustments)

*Offer cannot be combined with other promotions

*Other restrictions/exclusions may apply