Important Update

Due to high shipping demand over the season and current measures to protect the safety of our warehouse staffs, please expect delays in processing and delivering your order.


*All orders will now be sent directly from our Global warehouse due to the coronavirus outbreak

Our built-in COVID-safety measures that naturally slow down the order fulfillment process, we anticipate needing additional processing and transit time this season.


Purchases made with a discount of greater than 15% are considered Final Sale and are not eligible for refund, exchange or store credit. No exceptions will be made for sizing, fit, or fabric issues. 


Please Note:

  • Pre-order, Sale Items, Accessories are excluded 
  • Free shipping are not applied on the following promotion dates
  • Offers not valid on previous purchase (SourceUnknown does not issue any price adjustments)
  • Exclusions may apply
  • Offer cannot be combined with other promotions
  • Other restrictions may apply 



Once your order is complete, you will receive a tracking code to the email you registered the order with. The tracking information will be available after 2-3 days (Please allow 24-48 hours for order processing excluding weekends and major holidays)


US Orders - Please note we cannot ship to a P.O. Box 
FREE Domestic Shipping for Orders Over $200

Delivery Time
UPS Express (Signature Required)
1 - 2 business days in transit

***All delivery will be made with Signature Required option by UPS

***We do not offer Overnight Shipping option because the Express delivery speed is the same

***Our shipping partner, UPS, also offers you the flexibility to make changes to your delivery while your purchase is on its way to you. Enter your mobile number at checkout to receive an SMS notification after your order has been dispatched


International Orders - Please read and accept the Customs Policy below before you place your order (shipping time estimations do not include any time possibly spent in customs)


Worldwide All Countries

FREE International Shipping for Orders Over $300 

Please note that Free Shipping is not available to Russia

Delivery Time
UPS Express 
(Signature Required) 
$20-$45 Flat Rate to select Destination Countries
2-5 Business days in transit (NOT including Customs & Taxes)

***All delivery will be made with Signature Required option by UPS

***All orders ship from our international fulfillment center


Customs Policy

Payment of any duty and import tax is the full responsibility of the international customer. You will be responsible for paying the taxes and duties upon delivery of the order. We do not cover the cost of customs, duties and taxes that are regulated and issue by your government. Unfortunately, these fees are beyond our control and it will not be calculated in checkout. We recommend contacting your local customs office for information regarding these costs


***If the recipient refuses delivery of their order due to a customs charge your package will be considered abandoned and disposed of by the shipping carrier and therefore, your order is not eligible for a refund


***Orders that are not received by the recipient and therefore sent back will be deducted a shipping fee


***Once an order ships and is in transit, it is not possible to cancel the order


Partial Shipping

Source Unknown choose to ship items within your order separately, as they are readied. We will partially ship items from your order that are fully processed and ready to be shipped. This is so you will not have to wait for your entire order to be ready, before receiving any of your items.


Lost Packages

Orders that are not received by the recipient and therefore sent back will be deducted a shipping fee


***Unfortunately, we are not responsible for packages that may become damaged in transit or lost after delivered. It is the responsibility of the customer to track their package and monitor its status.


Our team is standing by to assistㅡfeel free to reach out to us at should you have questions, no matter how small!