1) We ship to you on a Delivery Duty Paid (DDP) basis, which means that all relevant import taxes and duties will be included in the final purchase price at checkout.
2) All orders will now be sent directly from our Global warehouse in S. Korea.
Shipping Fee
1) Domestic: $10 UPS Express / 1-2 business days in transit upon dispatch 2) International: $20-$45 flat rate to select destination countries / 2-5 Business days in transit upon dispatch
Please Note
1) All delivery will be made with Signature Required option by UPS.
2) We are unable to redirect shipment to a different address or cancel the order once it has been dispatched.
3) Once your package has been sighed for and delivered, SourceUnknown is not responsible for theft or damage. If you choose to waive the signature, your package is only insured through transit, and the customer bears responsibility upon delivery.
4) Our shipping partner, UPS, also offers you the flexibility to make changes to your delivery while your purchase is on its way to you. Enter your mobile number at checkout to receive an SMS notification after your order has been dispatched
5) We are not responsible for any delays caused by destination customs clearance processes.
Lost & Neglected Packages/Wrong Address
1) It is the customer's responsibility to locate their package if they have entered an incorrect shipping address. Please note that if your order is returned to us, you will be responsible for an RTS fee and any reshipment costs. If you no longer wish to have the order reshipped, you will receive a refund minus the original shipping charges and RTS fees.
2) Unfortunately, we are not responsible for packages that suffer damage during transit, are neglected, or become lost after delivery. This includes shipments that were undeliverable due to the recipient's absence and were subsequently not collected from the UPS Access Point, leading to their eventual disposal by UPS. It remains the customer's responsibility to track their package and stay informed of its status.
1) Items purchased on SOURCEUNKNOWN.COM are eligible for return provided that they are returned within 14 days of the item's original ship date in new, unused, unworn, unwashed, unaltered, and undamaged condition, with all original tags attached.
2) Returns outside these timeframes may not be refunded at the discretion of SourceUnknown.
Non-returnable
1) Items with more than a 15% discount are non-returnable.
2) Accessories including Jewelries, Belts, Sunglasses, Hats (Bags are excluded from this category.) cannot be returned.
3) Any item marked Final Sale cannot be refunded and are not eligible for refund or store credit.
To initiate an international return, please visit our return portal to print your return label and schedule a pick-up/or drop-off. All orders are not eligible for complimentary returns, and a $25 shipping/restocking/handling fee will be deducted from your refund. *read more return policy*
If an item transitions to pre-order, it offers you exclusive access to garments that are not part of our regular stock and are available in very limited quantities—an opportunity to secure unique, special pieces.
By carefully considering production capacities, material sourcing, factory timelines, and warehouse logistics, we finalize the pre-order schedule and quantities. Production of materials and components begins based on the exact quantities sold within the designated pre-order period. While these items may take a little longer to reach you, typically around three weeks, this thoughtful approach ensures a more tailored response to your needs, providing a curated selection that speaks to exclusivity and craftsmanship.
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